FAQ
Company questions here. Product questions live on each product site.
Company
Company
Are you a reseller?
No. Layer 9 Solutions Ltd operates the hosting, VPN and SMTP services we sell.
Where are servers located?
Primary infrastructure is in UK datacentres. VPN Stream plans add extra locations, listed on the VPN site.
Can I use more than one product?
Yes. Hosting, VPN, SMTP, domains and eSIM sit under one client portal.
Support
How do I get support?
Email [email protected] or open a ticket in the client portal.
What is the uptime SLA?
Published 99.9% uptime on applicable services. The legal hub has the full SLA text.
Still stuck? Open a ticket or email [email protected].