Legal documents · Layer 9 Solutions

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General

Website terms and conditionsTerms governing use of the Layer 9 website Privacy policyUK GDPR compliant data policy Cookie policyWhat cookies we use and how to manage them Refund policyRefunds and cancellations across all services Complaints policyHow to raise a complaint and our resolution process Data processing addendumDPA for business customers Standard contractual clausesInternational data transfer safeguards Security statementHow we protect your data Accessibility policyVulnerable customer and accessibility

Shared hosting

Terms of serviceHosting service terms and conditions Service level agreementUptime, credits, and support SLAs

SMTP mail relay

SMTP service terms of useBusiness SMTP terms — effective 16 August 2026 Shared SMTP SLA99.5% uptime and service credits for Shared SMTP Dedicated SMTP SLA99.5% uptime for Dedicated SMTP identified in the Order White label SMTP SLAReseller SLA — credits apply to the White-Label Customer only Anti-spam policySending rules, list provenance, and abuse controls

Managed VPS

Terms of serviceManaged VPS service terms and conditions Service level agreementUptime guarantees, credits, and response times Acceptable use policyPermitted and prohibited uses of Managed VPS

Domains and SSL

Terms and conditionsDomain registration and SSL terms