Layer 9 Solutions Ltd·Company no. 14857666·United KingdomSystem status

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Client Portal Webmail Panel9

Legal

Legal documents

Official documentation for Layer 9 Solutions services. Documents are effective from 01 May 2025 unless otherwise stated.

General

Website terms and conditionsTerms governing use of the Layer 9 websitePrivacy policyUK GDPR compliant data policyCookie policyWhat cookies we use and how to manage themRefund policyRefunds and cancellations across all servicesComplaints policyHow to raise a complaint and our resolution processData processing addendumDPA for business customersStandard contractual clausesInternational data transfer safeguardsSecurity statementHow we protect your dataAccessibility policyVulnerable customer and accessibility

Shared hosting

Terms of serviceHosting service terms and conditionsService level agreementUptime, credits, and support SLAs

VPN

Terms of useVPN service terms and conditionsAcceptable use policyPermitted and prohibited usesVPN privacy policyZero-logs policy and data handling

SMTP mail relay

SMTP service terms of useBusiness SMTP terms — effective 16 August 2026Shared SMTP SLA99.5% uptime and service credits for Shared SMTPDedicated SMTP SLA99.5% uptime for Dedicated SMTP identified in the OrderWhite label SMTP SLAReseller SLA — credits apply to the White-Label Customer onlyAnti-spam policySending rules, list provenance, and abuse controls

Managed VPS

Terms of serviceManaged VPS service terms and conditionsService level agreementUptime guarantees, credits, and response timesAcceptable use policyPermitted and prohibited uses of Managed VPS

Domains and SSL

Terms and conditionsDomain registration and SSL terms

eSIM

Terms of serviceeSIM service terms and conditionsTerms of useeSIM acceptable use and data policy