Website Terms and Conditions

1. Acceptance of Terms

By accessing the Website you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian, and that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy. We reserve the right to change these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website following any change constitutes your acceptance of the revised Terms.

2. Use of the Website

You may use the Website for lawful personal and commercial purposes only. You agree not to:

• Use the Website in any way that violates any applicable local, national, or international law or regulation
• Use the Website to transmit or facilitate the transmission of unsolicited or unauthorised advertising or promotional material (spam)
• Knowingly transmit any data or material that contains viruses, Trojan horses, worms, ransomware, spyware, adware, or any other malicious or harmful code
• Attempt to gain unauthorised access to any part of the Website, the server on which it is hosted, or any server, computer, or database connected to the Website
• Attack the Website via a denial-of-service attack or a distributed denial-of-service attack
• Harvest, collect, or store personal data about other users of the Website without their express consent
• Use automated tools (scrapers, bots, crawlers) to extract content from the Website without our prior written consent
• Impersonate Layer 9 Solutions Ltd, its employees, or any other person or entity
• Frame or link to the Website in a manner that falsely implies an association, endorsement, or sponsorship by us
• Use the Website to post or transmit content that is defamatory, obscene, offensive, hateful, or inflammatory

A breach of this clause may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them.

3. Intellectual Property

The Website and all of its content — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — are the property of Layer 9 Solutions Ltd or our content suppliers and are protected by UK and international copyright, trade mark, and other intellectual property laws.

You are permitted to:

• Print or download extracts from any page on the Website for your own personal, non-commercial use
• Draw the attention of others within your organisation to content posted on the Website

You must not:

• Modify the paper or digital copies of any materials you have printed or downloaded in any way
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text
• Use the Layer 9 Solutions name, logo, or trade marks without our prior written consent
• Reproduce, republish, upload, post, transmit, or distribute any part of the Website's content for commercial purposes without our express written permission

If you print, copy, or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. Our Services — Information Only

The Website provides information about our services. Nothing on the Website constitutes a binding offer to supply services. All service orders are governed by the relevant service terms and conditions. We reserve the right to refuse service to any person at any time and for any reason.

Pricing information on the Website is indicative and subject to change. All prices are shown exclusive of VAT unless stated otherwise. Confirmed pricing is provided at checkout.

5. Third-Party Links and Content

The Website may contain links to third-party websites or services that are not owned or controlled by Layer 9 Solutions Ltd. These include, but are not limited to, links to our client portal (powered by Blesta), Panel9 (Enhance Control Panel), our webmail service, and our eSIM storefront at layer9esim.com.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We recommend that you read the terms and privacy policies of any third-party website you visit. Links to third-party websites are provided for your convenience and do not signify our endorsement of the website or the organisation operating it.

6. Disclaimers

The Website is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that:

• The Website will be uninterrupted, timely, secure, or error-free
• Any errors in the Website will be corrected
• The Website or the server that makes it available are free of viruses or other harmful components
• The content of the Website is complete, accurate, or current

We reserve the right to discontinue, modify, or restrict access to the Website or any part of it at any time without notice.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Layer 9 Solutions Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising from your use of or inability to use the Website, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you arising out of or in connection with these Terms shall not exceed £100. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Layer 9 Solutions Ltd, its directors, employees, agents, and subcontractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from your use of the Website, your violation of these Terms, or your violation of any third-party rights.

9. Privacy and Cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy, both of which are incorporated into these Terms by reference. Please read them carefully. By using the Website, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer.

10. Client Portal

Our client portal, accessible at portal.layer9solutions.com, is powered by Blesta, our billing and client management platform. Your use of the client portal is subject to these Terms and to the terms applicable to the client portal. The client portal may set its own session and functional cookies necessary for its operation; these are disclosed in our Cookie Policy.

11. Accuracy of Information

While we make reasonable efforts to ensure that the information on the Website is accurate and up to date, we make no representation or warranty as to its accuracy, completeness, or suitability for any purpose. We may update content on the Website at any time without notice. Specifications, prices, and availability of services are subject to change.

12. Viruses and Security

We do not guarantee that the Website will be free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platforms to access the Website. You should use your own virus protection software. You must not misuse the Website by knowingly introducing material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer, or database connected to the Website.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, nothing in this clause affects your statutory rights under applicable consumer protection law in your country of residence.

14. Severability and Waiver

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right under these Terms shall constitute a waiver of that right.

15. Contact

Layer 9 Solutions Ltd
Company No. 14857666
124 City Road, London, England, EC1V 2NX
Email: [email protected]