COOKIE_POLICY
Cookie Policy
Layer 9 Solutions Ltd | Effective: 01 May 2025
This Cookie Policy explains what cookies are, how Layer 9 Solutions Ltd uses them on layer9solutions.com and associated subdomains, and how you can manage your cookie preferences. This Policy should be read alongside our Privacy Policy.
We are required by the UK Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR to obtain your consent before placing non-essential cookies on your device. When you first visit our Website, you will be asked to accept or decline cookies via our cookie consent banner.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website operators. Cookies cannot run code or deliver viruses.
Some cookies are set by the website you are visiting (first-party cookies). Others are set by third-party services embedded in the page (third-party cookies). Cookies may be session cookies (deleted when you close your browser) or persistent cookies (which remain on your device for a defined period or until you delete them).
2. Categories of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the Website to function and cannot be switched off. You cannot opt out of these cookies.
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| l9_cookie_consent | Layer 9 Solutions | Stores your cookie consent preference | 12 months | Necessary |
| PHPSESSID | Layer 9 Solutions | Maintains your session on the website | Session | Necessary |
| portal_session | Layer 9 Client Portal | Session and authentication data required for login, checkout, account management, and security. | Session / as required | Necessary |
| security_token | Layer 9 Client Portal | Security and cross-site request forgery protection used by the client portal. | Session / as required | Necessary |
2.2 Performance and Analytics Cookies
These cookies allow us to count visits and understand how visitors use our Website. All information is aggregated and anonymous. We only place these with your consent.
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _ga | Google Analytics | Registers a unique ID to generate statistical data on how you use the Website | 2 years | Analytics |
| _ga_* | Google Analytics | Used by Google Analytics 4 to persist session state | 2 years | Analytics |
| _gid | Google Analytics | Registers a unique ID used to generate statistical data | 24 hours | Analytics |
| _gat | Google Analytics | Used to throttle request rate | 1 minute | Analytics |
2.3 Functional Cookies
These cookies enable enhanced functionality. We only place these with your consent.
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| panel9_pref | Panel9 | Stores your Panel9 control panel display preferences | 6 months | Functional |
| webmail_lang | Webmail | Stores your language preference in the webmail interface | Session | Functional |
2.4 Marketing Cookies
We do not currently use marketing or advertising cookies on this Website. If we introduce them in the future, this policy will be updated and your consent will be sought before any such cookies are placed.
3. Third-Party Services
Google Analytics (G-SDX8QM87MR) — We use Google Analytics to understand how visitors use our Website. It collects anonymised data about traffic and user behaviour. IP anonymisation is enabled. You can opt out via the Google Analytics Opt-out Browser Add-on.
Client Portal — Our billing portal at portal.layer9solutions.com is powered by Blesta. It uses strictly necessary session and security cookies required for login, checkout, and account management. These do not require consent. Your account data is stored on our own servers and governed by our Privacy Policy and DPA.
Panel9 (Enhance Control Panel) — Hosting accounts are managed in Enhance Control Panel, which we call Panel9, at panel9.layer9solutions.com. It may set functional cookies to maintain your login session and preferences.
4. Managing Your Cookie Preferences
When you first visit the Website you will see a cookie consent banner. You can change your preferences at any time by clicking the Cookie Settings link in our website footer.
You can also control cookies through your browser settings:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Options > Privacy and Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions
Please note that disabling certain cookies may affect the functionality of the Website and associated services, including the client portal and Panel9 control panel, which require session cookies to operate.
5. Do Not Track
Some browsers include a Do Not Track (DNT) feature. We currently do not alter our data collection practices in response to DNT signals as there is no common industry standard for how to respond to them.
6. Updates to This Policy
We may update this Cookie Policy from time to time. The updated version will be posted on this page with a revised effective date. Where changes are material, we will notify you via the cookie consent banner on your next visit.
7. Contact
Layer 9 Solutions Ltd
Company No. 14857666
124 City Road, London, England, EC1V 2NX
Email: [email protected]