Privacy Policy – VPN Service

Layer 9 Solutions is committed to protecting your privacy. We operate under a strict no-logs policy, meaning we do not track or store your online activity.

1. What We Do Not Collect

We do not collect or store the following:

• Browsing history
• DNS queries
• Traffic destination or content
• Connection timestamps
• Session duration
• Source IP addresses

2. What We Do Collect (Minimal & Necessary)

To provide and maintain our services, we may collect:

• Account information: Email address, plan type, and billing info (never payment details – handled securely via third-party gateways).
• Server load data: Used in aggregate to optimize performance and prevent abuse (not linked to specific users).
• Crash reports / diagnostics: Optional and anonymized.

3. Payment Information

We use trusted third-party payment processors (e.g., Stripe, PayPal). We do not store full credit card or banking details.

4. Cookies

Our website uses minimal cookies for:

• Session login
• Language preference
• Anonymous analytics (if enabled)

You can block cookies in your browser settings.

5. Data Sharing

We never sell or rent your data. We only share information when:

• Required by law through a valid UK court order (and only if we have anything to provide — which we typically do not).
• Necessary to process payments or provide service.

6. Security

We employ strong encryption, secure access controls, and routine audits to keep data (like account info) safe.

7. Your Rights

You may:

• Request a copy of your account data
• Request deletion of your account
• Update your email or subscription

Send requests to: [email protected]

8. Changes

We may update this policy. Material changes will be announced on our site or via email.

9. Contact

Layer 9 Solutions Ltd
Company No. 14857666
124 City Road, London, England, EC1V 2NX
Email: [email protected]