eSIM Terms of Service

Layer 9 Solutions Ltd │ Effective: 01 May 2025

Layer 9 Solutions Ltd (“Layer 9 Solutions”, “we”, “us”, “our”) supplies a prepaid, contract-free data-only eSIM service (“Service”). By purchasing or using the Service you agree to be bound by this TOS and our Terms of Use & Acceptable-Use Policy (TOU).

1. Service description

Prepaid travel eSIM bundles with fixed data and validity (e.g. 5 GB for 30 days).
Data-only: no voice, SMS or call features.
Works on 4G/LTE partner networks in supported countries.
Requires a network-unlocked, eSIM-capable device.

2. Ordering & activation

Payment in full is required before we issue the QR code or eSIM profile.
Service is deemed delivered once the QR code or profile is shown or emailed.
No cooling-off: as per Reg 28(1)(b) Consumer Contracts Regs 2013, cancellation rights end upon delivery.

3. Charges & payment

Prices are in GBP and inclusive of UK duties. We are not VAT-registered.
No overage or extra charges — data stops when your bundle is used up.

4. Support

Email 24×7 at [email protected] (target response under 24 hours).

5. Acceptable Use

You must comply with our TOU. Abuse, spam, illegal activity, public Wi-Fi sharing, or resale is strictly prohibited.

6. Traffic-Management & Data Cap

6.1 We treat lawful traffic equally — no throttling by app or protocol.
6.2 Speeds up to LTE max (typical UK median 26 Mbps). No guaranteed minimum.
6.3 All data stops when your bundle is used up.
6.4 Carriers may briefly apply fair-use congestion control.
6.5 Emergency services (999/112) and our support remain accessible at all times.

7. Network Availability & Liability

Service is provided “as-is” and may vary by location or network.
Our liability is limited to the price you paid for the bundle. We exclude indirect losses where allowed by law.

8. Suspension & Termination

We may suspend or terminate access for regulatory issues or serious TOU violations.
Unused data is lost if terminated. No refunds unless legally required.

9. Personal Data & Privacy

We process your data under UK GDPR and our Privacy Policy. Roaming partners may process data abroad under appropriate safeguards.

10. Governing Law & Dispute Resolution

This TOS is governed by English law. You agree to the exclusive jurisdiction of the courts of England & Wales. Escalated disputes can go to our ADR provider (see Complaints Code).

11. Changes

We may update this TOS for legal, regulatory or service reasons. The latest version is always available at /legal/esim-tos.